At ALNA Customs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below:

  1. Eligibility for Returns

    • Returns are accepted within 30 days of receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  2. Non-Returnable Items

    • Custom-made products and personalized items are non-returnable unless they arrive damaged or defective.

  3. Return Process

    • To initiate a return, please contact us at Alna.Branding@gmail.com with your order number and reason for return. We will provide instructions on how to return your item.

  4. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  5. Exchanges

  6. Shipping Costs for Returns

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For any questions or concerns regarding returns and refunds, please contact us at Alna.Branding@gmail.com.